General Community Survey
All members of our community (including residents, workers, students or visitors) are invited to complete this survey, even if you have not used Council facilities in the past.
The City of Ryde is developing a new Community Facilities Strategy to guide the provision of Council-owned facilities into the future. Your input is important to ensure these facilities meet the current and future needs of our diverse community.
If you live, work, study or visit the City of Ryde, we want to hear from you. You may be a user of the City of Ryde facilities, a tenant of a Council-owned building or, have not used Council’s facilities in the past. Your feedback will help us better understand how existing facilities are used and what improvements or additions might be needed.
The Strategy covers a broad range of Council-owned facilities including:
Council-owned community facilities are venues and spaces owned and managed by City of Ryde Council that support social connection, learning, care, and cultural engagement, such as libraries, community halls and meeting rooms.
Council-owned sports and recreation facilities are places owned and managed by City of Ryde Council that are designed for sports, leisure, and wellbeing, such as buildings located in parks, and under agreement with sports and community groups.
The new Community Facilities Strategy considers how indoor sports and recreation facilities can be made available for broader community use, including social and cultural activities beyond scheduled sporting events.
Council-owned community buildings under agreement with organisations or community groups are properties owned by the City of Ryde Council that are leased or licensed to community groups, charities, non-profits, or social enterprises. These buildings are used to deliver services or activities that benefit the local community (e.g. childcare and early learning centres, child and family health services).
All members of our community (including residents, workers, students or visitors) are invited to complete this survey, even if you have not used Council facilities in the past.
If you are a tenant of a Council-owned building, we invite you to complete this survey.
See Council’s existing community facilities and drop a pin to provide feedback
Wednesday 19 November | 6.00pm - 7.30pm | English
Wednesday 26 November | 10.00am - 11.30am | Korean/English
Friday 5 December | 1.00pm - 2.30pm | Mandarin/English
Tuesday 9 December | 10.00am - 11.30am | English
You're invited to come and meet with Council's project team, ask any questions you may have and provide your feedback.
When: Thursday 20 November 2025
Time: Anytime between 2pm - 4pm
Where: City of Ryde Customer Service Centre
1 Pope Street, Ryde NSW 2112
Written submissions must be clearly marked as 'Community Facilities Strategy' and can be sent to:
City of Ryde Council ‘Community Facilities Strategy | General Community Survey’ and ‘Community Facilities Strategy | Tenant Survey’ Competition - Terms and Conditions
The following terms and conditions apply:
1. The City of Ryde Council ‘Community Facilities Strategy | General Community Survey’ and ‘Community Facilities Strategy | Tenant Survey’ Competition commences at 8.00am Australian Eastern Daylight Time on Monday 13 October 2025 and closes at 11.59pm Australian Eastern Daylight Time on Sunday 4 January 2026.
2. The Promoter is the City of Ryde of 3 Richardson Place, North Ryde NSW 2113, ABN number 81 621 292 610.
3. Entry into the promotion is open to all 18 years or older who has completed the online surveys.
4. Employees, contractors and councillors of the Promoter may respond to the online survey; however, they are not eligible for the prize draw associated with this promotion.
5. Each person may submit only one entry per survey.
6. To be eligible, participants must complete and submit the ‘Community Facilities Strategy | General Community Survey’ or ‘Community Facilities Strategy | Tenant Survey’ online survey(s) on the Have Your Say website.
7. Written Submissions will not be deemed an eligible entry.
8. Once submitted, the entrant cannot alter or delete the entry.
9. Participation in the Promotion by completing the above step is deemed acceptance of these terms and conditions.
10. Participants who do not provide a valid Australian telephone number/email and their name will have their entry voided.
11. In the event that a Participant’s contact details change during the competition period, it is the Participant’s responsibility to notify the Promoter.
12. The prize draw is open to all qualifying Participants who submit a completed online survey between 8.00am Australian Eastern Daylight Time on Monday 13 October 2025 and 11.59pm Australian Eastern Daylight Time on Sunday 4 January 2026. No purchase is necessary.
13. All entries become the property of the Promoter.
14. The winners will be drawn at random from eligible Participants on Tuesday 6 January 2026 by the Promoter.
15. The competition is a game of chance. From the entries, five (5) will be randomly selected to each win one (1) Anystore Gift Card valued at $100.
16. The total prize pool is worth $500.
17. The winners will be notified within two (2) working days of the draw taking place by the telephone/email provided in the online survey entry and will be provided with details of how to redeem the prize.
18. The winning entries may be published in City of Ryde documents and on City of Ryde social media channels. They may also be published on the ryde.nsw.gov.au website and in local press.
19. By entering the prize draw, the winners consent to their name being published and to participate in any publicity accompanying or resulting from this promotion in printed and/or online formats without requiring further payment by the City of Ryde or further consent from the winner.
20. The Promoter accepts no responsibility for change in prize value between now and the ultimate prize redemption date.
21. The prize must be taken as offered. The prize, or any unused portion of the prize, is not transferable or exchangeable and cannot be redeemed as cash. The prize is not valid in conjunction with any other offer.
22. The prize is subject to any conditions imposed by the supplier.
23. If the prize is not claimed within five (5) working days of the prize draw, the relevant winner’s entry will be deemed invalid and the Promoter will reselect the winning entry.
24. The Promoter’s decision is final and no correspondence will be entered into.
25. If the prize is unavailable, for whatever reason, the Promoter reserves the right to substitute the prize for a prize of equal or greater value, subject to State Regulation.
26. City of Ryde will not be responsible for any entries that are not received for any reason, by the closing date and time, whether lost, delayed, corrupted or otherwise, and whether or not due to any technical difficulties or malfunctions.
27. The information the entrants provide to us will be used in accordance with the City of Ryde privacy statement (available at http://www.ryde.nsw.gov.au/Information-pages/Privacy-Statement) and for the purpose of conducting this competition. City of Ryde may also use this information to communicate with entrants about the running of this competition or similar competitions in the future. City of Ryde, its associated agencies and companies associated with this competition may disclose entrants’ personal information to their contractors and agents to assist in conducting this promotion or communicating with the entrants (including publishing winners’ names).
Definitions
“Participant” means any person who enters the City of Ryde Council ‘Community Facilities Strategy | General Community Survey’ or ‘Community Facilities Strategy | Tenant Survey’ online survey(s) on the Have Your Say website.
“Promoter” means the City of Ryde of Building 0, Level 1, 3 Richardson Place, North Ryde NSW 2113.
Personal information collected from you is held and used by Council under the provisions of the Privacy and Personal Information Protection Act 1998. The supply of information is voluntary, however if you cannot provide, or do not wish to provide the information sought, Council may be unable to process your application or request, or consider your submission. Please note that the exchange of information between the public and Council, may be accessed by others and could be made publicly available under the Government Information Public Access Act 2009 (GIPA Act). If you require further information please contact Council’s Customer Service Centre on 9952 8222.
City of Ryde acknowledges the Traditional Custodians of this land, the Wallumedegal Clan of the Darug nation. Council also pays respect to Elders both past and present and extend that respect to other Aboriginal and Torres Strait Islander peoples visiting this website.
Customer Service Centre
1 Pope Street, Ryde NSW 2112
Phone: (02) 9952 8222
After Hours Assistance: (02) 9952 8222
Email: cityofryde@ryde.nsw.gov.au
City of Ryde Libraries
Phone: (02) 9952 8352
Email: rydelibrary@ryde.nsw.gov.au
This site is owned and operated by City of Ryde using software licensed from Social Pinpoint.
Personal information collected from you is held and used by Council under the provisions of the Privacy and Personal Information Protection Act 1998. The supply of information is voluntary, however if you cannot provide, or do not wish to provide the information sought, Council may be unable consider your submission.
Please note: information and/or feedback provided to Council in correspondence (including responses to forms and surveys) may be made publicly available, in accordance with the Government Information Public Access Act (GIPA Act) 2009. Any written feedback provided may also be made publicly available as is (verbatim comments) in the reporting process.
For more detail on how City of Ryde collects and protects your personal information please view our Privacy Statement.
For details of how Social Pinpoint may access personal information, please refer to Social Pinpoint’s Privacy Policy.
The following Terms and Conditions govern the use of Have Your Say | City of Ryde (“the site”). The software platform is owned by Social Pinpoint Pty Ltd and operated by us, City of Ryde.
By accessing and using this site, you are choosing to accept and comply with the Terms presented throughout this agreement as well as the Privacy Policy and Moderation Policy. These Terms apply to all visitors and users of this site. Linked sites, affiliated services or third party content or software have their own Terms that you must comply with. If you disagree with any of the Terms presented in this agreement, you may discontinue using the site immediately.
If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms and Conditions (including the Privacy Policy and Moderation Policy).
What are the conditions with a user’s account?
While using the site, you must not violate any applicable laws and regulations. It is our duty to protect the confidentiality of content you provide on our site in accordance with our Privacy Policy. When you create an account with us, you must always provide us with accurate information. Failure to provide accurate information violates the Terms, which may result in immediate termination of your account on our service. You are responsible for protecting your own password you use for this site and for any activities done under that password. Unauthorised use of your password or account must be immediately reported to us. In some cases, we or our agents may require access to your user accounts to respond to technical issues.
We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.
What do we require from our users?
You must understand and agree that, without limitation:
Can your account be suspended or terminated?
We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.
If you want to terminate your own account, please send an email to cityofryde@ryde.nsw.gov.au.
Governing Law
These Terms shall be governed in accordance with the laws of New South Wales, Australia, without regards to its conflict of law provisions.
Indemnification
City of Ryde, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.
What content do we own?
This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of City of Ryde and its suppliers and licensors. City of Ryde owns and retains all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.
Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.
Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property on this site.
We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.
Disclaimer and Warranties
Users must agree that you use of the site is at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the site is done at their own risk and are responsible for any damages to their computer system or loss of data.
What happens if these Terms change?
We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our site.
Contact Us
If you have any questions about these Terms, please contact us at cityofryde@ryde.nsw.gov.au
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